Master Service Agreement

1. Services

CSG designs and produces custom tops: polos, quarter zips, pullovers, vests, full zips, hoodies, and hooded long sleeves, in men's, women's, and youth cuts. Design is free on every order. Each order includes one placement of your existing logo. CSG designs the apparel, not the logo; you provide the logo files, and logo creation is not included.

2. Quotes and pricing

Prices are per piece and depend on garment and quantity, with price breaks at 25, 50, 100, 250, and 500 units. Orders of 500 or more units per style are quoted individually. Additional logo locations are $4 each, embroidered or heat transfer, and sizes over XL add $2 per piece. There are no setup charges. Prices exclude tax and shipping, which are added to your invoice.

A quote is valid for 30 days. Published prices may change; the price in your approved Order controls.

3. Minimums and styles

The minimum is 25 units per style. A style is one garment with its own design, color, garment type, and men's or women's fit. Sizes mix freely inside a style. Different designs, colors, or fits each need their own 25.

4. Design, proofs, and approval

After a 15-minute call, your first mockup arrives about five business days after we have your logo files. We revise the design with you until you approve it. Before anything goes into full production, we test print and send photo proofs for your approval. A physical proof can be shipped on request and adds time to the schedule.

Your written approval of the final proof authorizes production. You are responsible for checking spelling, colors, logo placement, sizes, and quantities on the proof. Colors are matched to your brand guide as closely as the fabric and process allow.

5. Deposits and payment

Our payment terms are net 30 from date of invoice. Payment in full is required by term dates unless otherwise stated by Custom Supply Group.

We can coordinate vendor onboarding with your finance team, including new vendor packets and a W-9.

6. Production and in-hands dates

Each order is printed using sublimation, cut, and sewn from raw fabric by our manufacturing partner in India, then comes to the United States for final decoration, where logos are embroidered or applied, before it ships to you.

Delivery takes an estimated seven weeks from order to in hand, as long as approvals come back within a day or two. Holidays and factory closures can add time. If you need apparel for an event or a launch, tell us the in-hands date on the first call and we will count back from it; we recommend allowing about eleven weeks for design and production. In-hands dates are estimates, not guarantees, unless an Order states otherwise in writing.

Final delivery is handled via UPS Ground Shipping. [CLIENT TO CONFIRM: risk of loss and title transfer terms, if the Agreement should state them]

7. Artwork ownership and license

You keep all rights to your logos, trademarks, and brand materials, and you confirm you have the right to let us use them. You grant CSG a limited license to use them to design, proof, produce, and deliver your Orders.

Custom patterns we design for your brand are made for you alone, and we will not sell the same design to another company. Designs created with a partner, such as a Dirt World design you start from, may be offered to other customers of that program.

Ownership of the custom pattern artwork remains with CSG under an exclusive license. Source files and designs are not provided unless requested.

CSG has the right to use any and all designs, photos, and apparel for any marketing, promotional, social media, or similar purpose. Customers can opt out by written request.

Your design stays on file for reorders.

8. Sample packs

A sample pack contains a finished polo from a past design so you can see the print and feel the fabric before you order. Sample packs are for businesses planning an order of 25 units or more per style. Pre production samples are priced at sample rates determined by Custom Supply Group at the date of request. Pre-made samples are free and limited to 1 per customer.

9. Defects and reorders

Please inspect your order on arrival. If items are defective in materials or workmanship, or do not match the approved proof, tell us within 7 days of receipt with photos, and we will repair, replace, or credit the affected items. Differences that fall within the approved proof, normal variation in color between screens and fabric, and sizes you selected are not defects.

Everything is made to order and we hold no inventory, so a reorder meets the same 25 unit minimum per style. Your design stays on file, so a reorder skips the design step.

10. Changes and cancellations

Design and virtual mockups are free, so you can stop before approving a proof at no cost.

After proof approval, materials and production start for your brand alone. If an order is canceled after an invoice has been issued and production has begun, all payments made are non-refundable and any unpaid balance on that invoice remains due.

11. Warranty and liability

Except as stated in section 9, products are provided without other warranties, express or implied, to the fullest extent the law allows.

CSG's total liability for any Order is limited to the amount paid for that Order, and neither party is liable for indirect, incidental, special, or consequential damages, including lost profits or event costs.

12. General

This Agreement is governed by the laws of South Carolina. Neither party is responsible for delays caused by events outside its reasonable control. This Agreement and your Orders are the entire agreement on their subject. Changes must be in writing.

Questions about this Agreement: hello@customsupplygroup.com.